All In One Helpdesk System

Introducing to you Galtech Helpdesk Support Ticket Portal.

Responsive Platform

Today everyone scrambles to migrate their designs to RWD, and our clients are ready. You can bet there will be a new big thing around the corner, and we will be ready for that too.

Effortless remote support

Allows your team to converse from wherever you are - all you need is an internet connection and a laptop or cellphone.

Easy to use and intuitive

Users can enter their issues directly into the ticketing system, and can also use this direct-access to see the progress and resolution of their issues without needing to call support.

ABOUT US

What We Do

Galtech Help Desk System (GHelp) is a ticketing tool which support ticket play a vital role in helping businesses. Such as how to effectively deal with high volumes of customer support requests from a variety of communication channels. When customers have problems, they open support tickets. Service representatives interact with customers by responding to support tickets. When the issue is resolved, the ticket is closed.

HELPDESK
TICKET
REPORT
PROJECT
ADMINISTRATION
USER
NOTIFICATION
OUR BENEFITS

Why Choose Us

The main 5 benefits…

Employee Satisfaction

Using a helpdesk ticketing system helps streamline this process and ensures that all interactions with their employees/customers are efficient, relevant, and personal.

Efficient Ticket Resolution

Can integrate your support email inbox to your ticketing software, which will convert all incoming emails into tickets.

Ticket Prioritization

It allows you to prioritize your incoming tickets based on several parameters.

Monitoring and Reporting

Track the activities of the agents on the helpdesk and their productivity levels.

Service Desk Efficiency

Ticketing software eliminates this inconvenience by centralizing all customer data, ticket status and priori- ties in one place.

Subscription Price

Pick a package that suits your budget!

Yearly

RM1,200

/Year
One-Time
Starting from

RM20,000

CONTACT US NOW!

WHERE TO FIND US
10-1 Jalan Musytari AN U5/AN Subang pelangi, Seksyen, U5 Shah Alam, 40150 Shah Alam, Selangor
FOR ANY ENQUIRIES
ghelp@galtech.com.my
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