Responsive Platform
Today everyone scrambles to migrate their designs to RWD, and our clients are ready. You can bet there will be a new big thing around the corner, and we will be ready for that too.
Effortless remote support
Allows your team to converse from wherever you are - all you need is an internet connection and a laptop or cellphone.
Easy to use and intuitive
Users can enter their issues directly into the ticketing system, and can also use this direct-access to see the progress and resolution of their issues without needing to call support.
ABOUT US
What We Do
Galtech Help Desk System (GHelp) is a ticketing tool which support ticket play a vital role in helping businesses. Such as how to effectively deal with high volumes of customer support requests from a variety of communication channels. When customers have problems, they open support tickets. Service representatives interact with customers by responding to support tickets. When the issue is resolved, the ticket is closed.
HELPDESK
TICKET
REPORT
PROJECT
ADMINISTRATION
USER
NOTIFICATION
OUR BENEFITS
Why Choose Us
The main 5 benefits…
Employee Satisfaction
Using a helpdesk ticketing system helps streamline this process and ensures that all interactions with their employees/customers are efficient, relevant, and personal.
Efficient Ticket Resolution
Can integrate your support email inbox to your ticketing software, which will convert all incoming emails into tickets.
Ticket Prioritization
It allows you to prioritize your incoming tickets based on several parameters.
Monitoring and Reporting
Track the activities of the agents on the helpdesk and their productivity levels.
Service Desk Efficiency
Ticketing software eliminates this inconvenience by centralizing all customer data, ticket status and priori- ties in one place.
Subscription Price
Pick a package that suits your budget!